Image Builders Statement of Policies, Procedures

Terms and Conditions

Order Acknowledgement: After your salesperson turns in the order to order processing, a purchase order is printed and you receive via U.S. mail, or fax an Order Acknowledgment which is a duplicate copy of the order which was sent to the factory. The objective of making this extra copy and mailing it to you is to give you the opportunity to proof the order details BEFORE it is printed. The extra cost we go through to do this has saved our customers and us from having to deal with mistakes AFTER the job has been completed.

Credit Policy: New customers may apply for credit by filling out our credit application. In some cases new customers may be asked to provide a credit card, or a prepayment on their order. We accept cash, checks, Visa and Mastercard. After you complete our credit application and are approved, terms will be Net 10, or Net 30 days. Finance charges will be applicable on all unpaid balances.

Overs/Unders: Since we provide factory direct buying from over 3,000 different manufactures there are a variety of over/under policies. Our policy to you unless stated otherwise is that we will consider the order complete if it ships with an overrun or underrun of not more than +/- 10% to be billed pro rata. About half of our suppliers have a no over/underrun policy. Most of the balance usually stays closer to 5%, while an extreme example would be plastic bag manufacturers who have overrun policies as high as +/- 25%.

Shipping/Freight: The sale is made F.O.B. point of shipment. All goods are shipped at the purchaser&Mac226;s risk. The Purchaser shall pay for and the seller shall have no liability for goods damaged, destroyed or lost in transit. We DO NOT include the cost of shipping into our prices. This is a benefit to you, because IF we did include them in the price of the goods, then when you were charged sales tax, you would also be paying sales tax on the freight.

Returns: No goods may be returned by the purchaser to the seller without prior written consent. Claims must be made within thirty days after date of invoice.

Artwork: Client assures Seller that they have retained any necessary copyright approvals for us to use or alter such art. Seller shall NOT be held liable for any copyright infringements resulting in the art that is prepared for client. Seller is NOT responsible for any errors found after the final proof has been signed.

Films/Plates/Dies/Screens/Tapes/Set-up Charges: All printing jobs require a set up charge. Most of the time this will be a separate charge for which you will be notified of in advance of placing your order. Since these charges typically only cover the set-up for a particular job, and do not cover the cost of materials any of the above shall remain the property of seller unless otherwise indicated in writing on the sales order form.

Tax(s): Purchaser shall be liable for any applicable taxes, including sales tax, royalty fees, or licensing fees. Due to the variety of products we sell, we DO NOT include sales tax in our prices.